FAQ

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RETURN POLICY

We offer a 7 day exchange period on size only, if your item is returned in original condition, unworn, in plastic garment bag and tags attached. Please make sure your item is free from:
- Make up, fake tan and animal hair
- Free from scents of deodorant, perfume or washing powder
Please be careful when trying on our garments, if your return doesn't meet the above criteria we will unfortunately have to send it back to you. We are unfortunately unable to cover the cost of return shipping, but will happily ship  the new size to you free of charge. We do not offer exchanges for change of mind (colour or item) so please choose carefully before confirming your order.  If you need to exchange your size, please contact evetaylorapparel@hotmail.com and we will help you through the process.

WHAT SIZE DO YOUR MODELS WEAR?

Each item will indicate what size the model is wearing. Our model is an Australian size 6 and 5.2" 
Please refer to our sizing chart to determine the  most suitable size for you. 
Our sizing is determined by small (6-8), medium (8-10) and large (10-12).

SHIPPING

Standard Australian Shipping:

  • 3-5 Business Days 

  • A flat rate charge of $8 shipping is applied to all orders up to 3kgs 

  • This will automatically be added to your cart during the checkout process.

Express Shipping:

  • 1-3 Business Days 

  • A flat rate charge of $10 will be added to all orders up to 500 grams

  • All orders greater than 500 grams will be charged a flat rate of $12

  • To get an idea of weight, your package must fit into an a 500 gram express post satchel 

INTERNATIONAL SHIPPING

Unfortunately at this point in time we do not ship internationally

SHIPPING TIME

Shipping via Standard Australia Post will take 3-5 working days
Shipping by Express Post will take 1-3 Business Days

FAULTY ITEMS

We do our best to ensure our customers receive only the highest quality apparel. Each item is carefully looked over prior to shipping to ensure the product is not faulty. If in any case your garment is faulty due to manufacturing reasons then we are happy to replace this item so long as the garment has not been worn. 

Unfortunately we cannot cover the cost of your shipping back to us however we will offer you a 10% discount off your next purchase. We can however cover the cost of shipping for the replacement garment. 

 

©2018 by Eve Taylor Apparel.